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Quick Links

Ticket-aware shortcuts for faster agent workflows inside Zendesk.

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Support

Desarrollador

Asa Labs

About this app

Support teams waste time switching between systems and copying ticket data by hand. Quick Links puts the shortcuts your agents need directly inside the ticket sidebar — one click, no tab switching, no copy-paste.

Reduce handle time. Eliminate copy-and-paste. Standardize agent workflows.

Why teams use Quick Links

  • Reduce average handle time by keeping agents inside Zendesk

  • Eliminate copy-and-paste between your CRM, billing tools, and internal dashboards

  • Standardize which links agents see based on their Zendesk group

  • Launch ticket-aware URLs that auto-populate with customer and ticket data

Features

  • Dynamic placeholders — build URLs using {{ticket.id}}, {{requester.email}}, {{organization.name}}, and custom fields

  • Group targeting — show different link sets to different agent teams

  • Click tagging — automatically tag a ticket when a tracked link is clicked

  • Color customization — give each link group its own button color

  • Fast search — find any link instantly with the built-in sidebar search

  • Import and export — share configurations between Zendesk accounts in one click

Built for support, ops, and CX teams

Quick Links works for any team that needs fast, reliable access to CRMs, internal tools, Jira, billing platforms, and more — directly from a Zendesk ticket.

Data and privacy

Quick Links runs entirely within the Zendesk App Framework. It accesses ticket, requester, group, and custom field data only when those values are referenced in administrator-configured link URLs. Quick Links does not sell customer data, does not use data for advertising, and does not share data with unauthorized third parties.

Privacy policy: https://asa-labs.com/privacy/quick-links

Detalles de la aplicación

Cómo instalar

  1. Install Quick Links from the Zendesk Marketplace.

  2. Open the Quick Links icon from the left navigation bar in Admin Center.

  3. Create your first link group and give it a name that reflects a workflow, team, or department.

  4. Add links with titles, optional descriptions, and URLs. Use placeholders to make links ticket-aware.

  5. Optionally restrict each group to specific Zendesk agent groups.

  6. Save your changes. Agents will immediately see the configured links in the ticket sidebar.

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