FirstKey Homes leans on Zendesk AI and QA to set new standards

At FirstKey Homes, residents come first. The company operates over 50,000 single-family homes across the US and employs roughly 500 agents dedicated to providing residents with assistance, support, and information. In this video, Workflow Automation and Analytics Manager Crystal Shepherd describes how agents use Zendesk AI and Quality Assurance to humanize communications with residents. She also shares why FirstKey Homes chose to roll out Zendesk across the organization, and ways to deploy the platform to best support the needs of internal teams.