Nuevo
Asterisk
CTI phone for Asterisk, FreePBX and other webRTC platforms.
Trabaja con
Support
Desarrollador
OAPPS LLCAbout this app
Available to all customers on a Zendesk Suite plan or customers with Support + Talk Partner Edition - Learn more
Asterisk® is the world’s most widely used open-source telephony platform.
Make and answer calls directly in Zendesk using your existing Asterisk setup.
Our app connects your Asterisk deployment with Zendesk, so there’s no need to replace your current phone system. It works with Asterisk, FreePBX®, and other Asterisk-based platforms.
Features
Call without leaving Zendesk. The phone sits in the Zendesk top bar, next to your tickets.
Never miss a call. Incoming calls ring in every open Zendesk tab, and the phone opens by itself.
Call customers back in one click. The customer's number from the open ticket is already filled in.
All the usual call controls. Hold, mute, transfer, and a keypad for phone menus.
Keep a record of every call. One click adds a note to the customer's ticket with the number and call length. If there is no ticket yet, the app creates one.
Easy setup for the whole team. An admin connects the phone system once, and each agent signs in with their own extension and password.
Use any headset. Each agent picks their own microphone and speaker in the browser.
Dark mode. The app matches your Zendesk theme.
Requirements
Asterisk, FreePBX, or any SIP PBX with WebRTC support: a secure WebSocket (WSS) transport, and extensions set up for DTLS-SRTP, ICE, AVPF and rtcp-mux.
A SIP extension and password for each agent.
About this version
No extra software to install on your Asterisk server.
Check professional version for more features and implementation services.
Data Handling & Privacy
Call audio and customer data never reach our servers. Calls go directly between the agent's browser and your phone system. SIP credentials are not sent to our servers. They stay in the agent's browser for up to 8 hours. Call notes are saved only in your Zendesk account.
About OAPPS LLC
OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers
Learn more about our work at OAPPS.io.
Support
💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.
Asterisk® and FreePBX® are registered trademarks of Sangoma Technologies. The app is not affiliated with or endorsed by Sangoma.
Detalles de la aplicación
Cómo instalar
Requires Asterisk 13 or later with PJSIP enabled, or another SIP PBX with WebRTC support. See the Asterisk configuration guide for PBX settings.
Admin setup (once)
- Install the app. The configuration page opens automatically.
- Enter your WebSocket server URL. It is usually
wss://pbx.example.com:8089/ws. - Enter the SIP domain. In most cases, it is the same as the PBX's fully qualified domain name (FQDN), for example
pbx.example.com. - Click Update to save.
Agent setup (each agent)
- Open the app from the navigation bar in Zendesk Support.
- Enter your extension and password in the app.
- Click Connect.
For a detailed walkthrough, see the connection guide in our Help Center.
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