Telegram is a freeware, cross-platform instant messaging service with 500 mln users. This integration uses the Telegram bots feature to connect to your customers via 1:1 chats, group chats, and public Telegram channels post comments. You can unleash the full Zendesk power - use macros, triggers, and ticket assignments the same way you used to work with e-mails.
The first two weeks are free. Try it!
Please contact us if you have any issues. After you install the app, you can configure it in Admin Center > Channel applications
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