Support your customers in Telegram.

Telegram is a freeware, cross-platform instant messaging service with 500 mln users. This integration uses the Telegram bots feature to connect to your customers via 1:1 chats, group chats, and public Telegram channels post comments. You can unleash the full Zendesk power - use macros, triggers, and ticket assignments the same way you used to work with e-mails.

The first two weeks are free. Try it!

Watch demo here

Find out more details and videos on our website


  • Nearly instant updates ( < 5 seconds)
  • Get video, images, locations, contacts, and files. Preview media content in the ticket.
  • Send files and images back to Telegram users.
  • You can connect multiple Telegram bots.
  • (new) Reply to comments from your Telegram channels.
  • (new) Reply to specific comments in chats.
  • Add bots into Telegram groups chats
  • Customisable greetings.
  • Request the customer phone number before starting the chat.
  • Use standard Zendesk Explore reporting.
  • (coming soon) Send proactive messages to bot subscribers.


Please contact us if you have any issues. After you install the app, you can configure it in Admin Center > Channel applications

You can report bugs and request new features in our Help Center

Service Status

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Detalles de la aplicación

Funciona con
Ticketing System
Precio (USD)
Free 14-day trial, then $14.99 per month

Las aplicaciones se instalan directamente en tu cuenta

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