WhatsApp Connector by Respira

You need a Zendesk Suite Professional or Enterprise license for this app to work. If you would like to learn more about upgrading to Zendesk Suite Professional or Enterprise, please speak to your Zendesk representative who will be happy to help.

This enterprise class app:

• Sends immediate and scheduled WhatsApp Proactive messages from the ticket sidebar and the top navbar in the Zendesk Agent workspace.
• Notifies you instantly if your message does not reach the recipient.
• Supports multiple phone lines and users.
• Sends bulk WhatsApp messages using Excel and .csv files.
• Solves the Facebook 24h response limit issue.
• Integrates seamlessly with Zendesk Support.

See how it works:

Ticket sidebar app

Bulk messages from file

Add WhatsApp Proactive Messaging into your workflows

• Start WhatsApp conversations, track them, and act automatically on customer´s responses.
• Avoid the 24h response limit from Facebook.
• Send messages with videos, documents, images, action buttons, etc.
• Add Proactive WhatsApp messages to new or existing conversations and to different recipients.
• Send messages programmatically using our API.
• Enable macros, triggers and automations to send WhatsApp messages.
• Send Bulk WhatsApp messages from excel or csv files.
• Schedule deliveries and manage WhatsApp templates without accessing the WhatsApp administrator.

All with zero coding.

Track your conversations and add automatic flows

• Monitor messaging activity using Zendesk Support Views and Zendesk Explore Reports.
• Get notified instantly if a message cannot be delivered.
• Get tickets updated with internal notes and tags about delivery results.
• Update the ticket automatically when your customer responds in a certain way.

Extensive documentation

Visit our help center and our website for more information on installation, use cases, error management, and more.

Data management

At Respira, we only store the minimum data required for message delivery: phone numbers and template texts with parameters. Data lives in a dedicated server in Spain (EU) for 90 days. You can opt for an independent database or have our software running on your own infrastructure. More information in our website.

Data disclosure

Data Collection and Usage

This app processes limited customer data to send WhatsApp messages on behalf of Zendesk agents:

• Customer phone number

• Customer name (if available in the Zendesk ticket)

• Customer email (if entered in excel and csv files)

• Message parameters entered by the Zendesk agent

• Ticket identifier and related metadata

Purpose of Data Processing

• Sending WhatsApp messages to customers from within Zendesk

• Associating sent messages with the relevant Zendesk ticket

Third-Party Data Sharing

The application uses the Conversations API from Zendesk. This app does not use Meta´s WhatsApp Cloud API or any other third-party service. Zendesk processes the data according to its own privacy policies.

Data Storage

Personal data is stored in a dedicated server in Spain (EU) for 90 days.

Data Security

All communications are transmitted over secure HTTPS connections.

User Control

Agents control when messages are sent. No automated messages are sent without agent action unless configured by the administrator.

Developed by Respira Internet.