FCR is the premier provider of outsourced live agent contact center and business process solutions. We target extraordinary, cutting edge, and unique companies that are changing the way business works and who we believe are a match for our unique culture. FCR matches these programs with our highly motivated, collaborative operational and support teams to create what we refer to as “co-sourcing” environments, in which our clients, our colleagues and our communities are aligned towards a single common goal of building best in class outsource solutions. FCR currently supports more than 100 clients, over 80 using Zendesk, and employs over 2,200 colleagues. We are changing the face of the outsourcing industry one call, email, instant message, text, and video conference at a time.
All of our operations reside within the United States in the Pacific Northwest. We provide a wide range of outsourced contact center, business process and social networking solutions to industries that include the high tech, internet, e-retail services, telecom, healthcare, finance, travel, transportation, insurance and various sectors of the new economy. Our specialty is creatively working alongside our clients’ existing operations and support desks, helping to fill in sales, service and support gaps like phone, email, web chat, social media, and back office process.
Our mission is to provide innovative support for innovative companies. We strive to provide the highest possible quality at the lowest cost to our clients. To accomplish this we are building a new class of high quality, domestic based, contact and business process outsourcing centers right here in the United States. With 6 contact centers across the state of Oregon, and 2 in Montana. In addition to our domestic locations, we also manage contact center operations in Tijuana, Mexico and Lublin, Poland. Our centers are filled with the most dedicated and creative colleagues who help take our client’s business to the next level.