EvaluAgent provides everything you need to evaluate, coach and engage agents. Use AI to automatically evaluate every Zendesk ticket and chat with an all-in-one Quality Management platform and integrated feedback, coaching and eLearning workflows

Reduce operational costs, increase sales, and deliver an enhanced customer experience by super-charging your quality assurance programme.

EvaluAgent is packed with all the features you need to drive improvements in your operation:

• Quality Management
• Reporting & Analytics
• Calibration
• Coaching & Feedback
• Agent Engagement
• Integrations with CRM, Web chat and ticketing providers

Our Zendesk Integration! With our Zendesk integrations you can now;

• Automatically pull tickets from Zendesk in to EvaluAgent ready for your users to evaluate.
• Once evaluated, you can view this data from within Zendesk Support!