evaluagentCX is the award-winning Automated Agent Improvement and Engagement Platform by Evaluagent. It helps contact centers enhance the quality of their customer interactions by delivering a distinctive Customer Experience (CX).

evaluagentCX is the only platform that connects out-of-the-box, customizable, and AI-driven insights from 100% of conversations to automated Quality Assurance (QA) and agent-improvement workflows.

Functioning as a QA co-pilot, evaluagentCX directs QA efforts toward crucial interactions that require monitoring, resulting in time and process efficiencies. This approach facilitates swift and measurable improvements in agent performance through targeted coaching and learning.

EvaluAgent is packed with all the features you need to drive improvements in your operation:

• Quality Management

• Reporting & Analytics

• Auto & AI scoring

• Calibration

• Coaching & Feedback

• Agent Engagement

• Integrations with CRM, Web chat and ticketing providers

Our Zendesk Integration!With our Zendesk integrations you can;

• Automatically import tickets from Zendesk in to EvaluAgent for analysis and evaluation.

• Once evaluated, you can view this data from within Zendesk Support.