Deltapath Talk

Deltapath for Zendesk connects Deltapath UC telephony directly inside your Zendesk workflow. Streamline customer interactions with instant click-to-dial, real-time inbound call pop-ups, and automated call history and recording logs created directly within Zendesk tickets. Deltapath for Zendesk accesses specific Zendesk data strictly for the following operational purposes:
User Profile Data: Accesses phone numbers, names, and user IDs to identify incoming callers, trigger real-time screen pop-ups, and execute click-to-dial actions.

Ticket Data: Reads and updates ticket details to attach call session metadata, such as call duration and timestamps and links directly to corresponding customer support tickets.

Agent Credentials & Authorization Tokens: The app does not store, transmit, or otherwise handle any customer API tokens, OAuth credentials, or agent credentials. All API calls occur only during an active interactive agent session, with authentication managed entirely by Zendesk.

Data Handling, Misuse Prevention & Security Controls
Strict Scope of Use: Deltapath accesses Zendesk data exclusively to execute real-time communications features requested by active users. Data is never repurposed, compiled into profiles, sold, leased, or shared with unauthorized third parties.