Empower Your Support Team with Qvasa

Empower your support team to exceed expectations and deliver exceptional service with Qvasa — your smart solution for customer support analytics. Our threshold alerting feature ensures you're always ahead of the curve. Create custom alerts for new or outstanding tickets, and if volumes spike or deviate from the trendline, we notify you immediately. It's proactive support management at its best.

Example

Set a threshold for new tickets — once the count exceeds your specified limit within a chosen timeframe, Qvasa sends an alert. This quick response allows you to allocate resources effectively and prevent a backlog before it starts.

Incorporate our AI tagging, and Qvasa becomes even more powerful. Utilizing the latest GPT technology, tickets are tagged with qualitative attributes, ensuring no query goes unnoticed. Whether it's a surge in login issues hinting at server problems or a spike in product inquiries, our AI identifies and categorizes with precision.

Feature Highlights

Threshold Alerting: Customize alerts for ticket volume and response time. Whether it's a demand alert or an outstanding ticket count alert, you'll know instantly if there's a surge or dip in activity.
Trendline Alert: Utilize advanced trendline analysis to predict and prepare for future support demands. Never be caught off guard by unexpected trends again.
Agent Performance: Identify top performers and those in need of support with our agent performance metrics. Reduce cherry-picking and ensure a fair distribution of work.
CSAT Analysis: Identify the exact attributes that cause lower and higher CSAT scores. Qvasa will automatically identify which attributes are causing low CSAT scores.
AI Tagging: Our GPT-powered tagging system categorizes tickets using AI with unparalleled accuracy, providing deeper insights into customer satisfaction and agent effectiveness.

Qvasa isn't just a tool — it's your partner

Customer Satisfaction: Deliver timely and accurate support, ensuring customer issues are resolved swiftly.
Peace of Mind: With Qvasa, support leaders can focus on strategy, not fire-fighting. Rest easy knowing that anomalies won't go unnoticed.
Time Back: Automating insights and alerts means less time on reporting and more time on impactful work.
Complete Understanding: With comprehensive tagging and analytics, truly understand customer concerns and distill support tickets into product feedback.
Transformative Approach: Qvasa changes how you run customer support, turning reactive service into a proactive, strategic asset.

Transform with Qvasa

With Qvasa, you're not just adopting a new tool; you're transforming the way you understand and interact with your customers. It's time to give your team the power to excel with Qvasa — where alerts are intelligent, insights are actionable, and customer satisfaction is always the priority.

Qvasa

Detalles de la aplicación

Lo que dice la gente

5.0

¿Tienes la aplicación instalada?

Nos encantan los comentarios. Sé el primero en escribir una reseña.

Obtén tu aplicación en The Marketplace