SAP Engagement Cloud

Engagement Cloud is the only omnichannel customer engagement platform built to accelerate business outcomes. With embedded, industry-specific turnkey solutions, our software enables truly personalized, one-to-one interactions between marketers and customers across all channels — building loyalty, enriching the customer journey, and increasing revenue. This enables companies to scale marketing decisions and actions far beyond human capabilities.

Paired with Engagement Cloud, Zendesk turns your customer support team into a profit centre by empowering more personalised and impactful DTC engagement. Equip your support team with actionable insights on every Zendesk Ticket to provide data-driven support, drive higher lifetime value, and improve satisfaction through a seamless omnichannel experience for customers. Support can trigger campaigns and add contacts into dedicated programs autonomously and in real-time.

Some of the actionable insights available with Engagement Cloud:

• Lifetime value

• Lifecycle stage

• Predicted spend

• Recommended products

• Offers received

• Email history

• Last purchase

• Last abandoned cart

• Last website session

Learn more at emarsys.com.

Data Handling & Privacy
For information on how Engagement Cloud handles data and privacy, please visit our website: https://emarsys.com/privacy-policy/