Phrase for Guide

Phrase is a localization platform used by global companies to translate and manage multilingual content at scale, combining machine translation, translation management, and connectors to systems like Zendesk Guide, Salesforce, and Contentful.

Connect Zendesk Guide to Phrase

Phrase for Guide connects your Zendesk Guide Help Center to Phrase. This app itself has no visible interface inside Zendesk — its only function is to handle the OAuth authorization between Zendesk and Phrase, so you can securely create and use a Phrase connector for Zendesk Guide. Once authorized, that connector is created and fully managed from within Phrase.

Common use cases

• Localizing Help Center articles into the languages your customers use

• Keeping translated Help Center content in sync as source articles change

• Managing multilingual Help Center content from a single translation platform, alongside other content sources

Key capabilities

• Automatically send Help Center articles, categories, and sections to Phrase for translation

• Return translated content to Zendesk Guide as draft or published articles

• Configure translation workflows, languages, and sync behavior entirely from Phrase

• No manual export/import — content flows between Guide and Phrase through the connector

Security and data handling

• This app only handles OAuth authorization; it does not read, store, or transmit Help Center content itself

• Installing this app does not change anything in your Help Center on its own — it grants Phrase the access needed to read and write Guide content on your behalf, based on the connector settings you configure in Phrase

• Actual content access and transfer is performed by the Phrase connector, over an authenticated connection, based on your configuration

• Customer data handled by Phrase is protected under Phrase's data processing and security practices

• Privacy policy available at: https://phrase.com/privacy/

This app is intended for organizations that manage a Zendesk Guide Help Center and want to translate and maintain multilingual content using Phrase.