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ClosedLoop AI

Turn Zendesk tickets into product insights, linked to the customers behind them

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ClosedLoop AI

About this app

ClosedLoop AI is product intelligence for B2B SaaS teams.

Connect Zendesk so ClosedLoop AI can read your support tickets and the problems customers raise in them. ClosedLoop AI brings those tickets together with your other customer conversations, such as sales calls, Slack threads and surveys, and turns them into product insights: feature requests, pain points, deal blockers, churn risks and competitor mentions.

Each insight is grouped into an opportunity and linked to the customers, quotes and revenue behind it, so support, product and customer success teams can see what customers keep asking for, decide what to build next, and close the loop with the customers who asked.

What you get

  • Product insights from support tickets, linked to the customers who raised them

  • One view of customer asks across tickets, calls and chat

  • Opportunities ranked by how many customers ask and the revenue behind them

  • Answers from Claude, Cursor, Windsurf and VS Code through the ClosedLoop AI MCP

Security

Read-only access. SOC 2 Type II and ISO 27001:2022 certified.

Learn more at closedloop.sh.

Detalles de la aplicación

Cómo instalar

  1. Sign in to ClosedLoop AI at closedloop.sh (or book a demo to get started).
  2. Open Integrations and choose Zendesk.
  3. Enter your Zendesk subdomain (the part before .zendesk.com in your help desk address) and click Connect Zendesk.
  4. Zendesk asks you to sign in and shows the read-only access ClosedLoop AI requests. Click Allow.

  5. You return to ClosedLoop AI with Zendesk connected. ClosedLoop AI connects with Zendesk OAuth, so you never create or share an API token.

Need help? Contact support@closedloop.sh.

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