Nuevo
RGM Field Guard
Block ticket updates until required fields are filled, with clear messages.
Trabaja con
Support
Desarrollador
Rodrigo Gottardo de Meira
About this app
RGM Field Guard stops agents from saving a ticket while information your team needs is still missing.
Create rules in a visual editor, no code or JSON required:
When to apply: status being saved (e.g. Solved, Pending), priority, type, group, form, brand or the value of a drop-down field.
What to require: any custom field, plus type, priority, group, assignee, subject, a comment or a public reply (with optional minimum length).
How to react: block the update or just warn the agent.
Agents see exactly which field is missing and why, both in the error shown on save and in a live checklist in the ticket sidebar.
Start in minutes with ready-made templates by kind of service: solved incidents with root cause, pending tickets with a reply to the customer, urgent tickets with an owner, tier-2 escalations, software defects, billing requests and more.
The interface is available in Portuguese (Brazil) and English. Rules are stored in the app settings; all processing happens in the agent's browser and no data leaves your Zendesk.
Detalles de la aplicación
Cómo instalar
Install the app.
Click the RGM Field Guard icon in the left navigation bar (admins only can edit).
Create a rule from a template or from scratch and click Save changes.
Agents reload Zendesk (F5) to pick up new rules.
Tip: use Only warn the agent first to test a rule without blocking anyone.
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