Advance Field Management

About Other Avenue

Other Avenue builds practical workflow tools that help support teams reduce manual work and manage Zendesk consistently. Advance Field Management brings detailed ticket-field governance into one administrator workspace, without requiring custom code or an external configuration service.

Control every field policy

Use Advance Field Management to decide how ticket fields behave for different teams and workflows.

• Control visibility: Show each managed field to everyone or only selected Zendesk groups.

• Control editing: Let selected groups edit a field while everyone else sees it as read-only.

• Protect sensitive values: Restrict selected dropdown or multiselect values to approved groups.

• Target the right tickets: Apply rules only to selected ticket forms or brands.

• Respond to workflow state: Hide fields by standard status category or specific custom ticket status.

• Preview access: Simulate a combination of groups and ticket conditions before rollout.

• Manage configuration safely: Duplicate rules, export backups, preview imports, and receive warnings about empty access lists or deleted Zendesk resources.

Rules apply in both existing-ticket and new-ticket experiences. Administrators can choose whether their own accounts follow the rules or retain emergency bypass access. Existing Field Bar configurations can be migrated without changing active agent access before the administrator saves the converted configuration.

Data and privacy

The app runs inside your Zendesk account through the Zendesk Apps framework. To enforce rules, it reads the signed-in user's role and group memberships and the open ticket's field values, status, custom status, form, and brand. In the administrator workspace, it also reads groups, ticket fields and field options, ticket forms, brands, and custom statuses.

Your rule configuration is stored only in the app's Zendesk installation settings. Advance Field Management does not send Zendesk ticket data or configuration to Other Avenue or another service, and it includes no analytics, advertising, or third-party tracking. Information you voluntarily send in a support request and subscription details supplied by Zendesk are handled according to the Advance Field Management Privacy Policy.

Advance Field Management is offered as a paid Zendesk Marketplace subscription. No separate external account, purchase, or service subscription is required.