Reopen Ticket

Saasly, by Spritle Software, builds productivity solutions that help support teams automate workflows, improve response efficiency, and deliver better customer experiences through Zendesk integrations.

Overview

Reopen Ticket lets support agents schedule a ticket to automatically reopen at a future date and time. It's ideal for follow-ups, reminders, and any ticket that needs to come back to Open on its own without an agent having to remember to check back.

Integrated directly into the Zendesk ticket sidebar, agents can schedule a reopen without leaving the ticket they're working on. A dedicated dashboard provides visibility into every scheduled, completed, and skipped reopen across the account.

Key Features

• Schedule a ticket to automatically reopen at any future date and time

• Change a ticket's status directly from the sidebar — including the account's own custom statuses — saved immediately

• Skip Reopen If Status Is — choose extra statuses that cancel the reopen if the ticket is already at one of them when it fires; an already-Open ticket is always skipped

• Confirm step before a schedule is created or updated

• Any number of reopen schedules can be made for the same ticket over time

• Edit or cancel a scheduled reopen at any time before it fires

• Full-page dashboard with scheduling activity, status breakdowns, and an activity log

• Secure OAuth authentication, connected independently per Zendesk account

• Simple installation and easy-to-use interface

Benefits

• Never miss a follow-up reopen again

• Reduce repetitive manual status checks

• Avoid reopening tickets that have already moved on, with status-aware skipping

• Monitor every scheduled, completed, and skipped reopen from a centralized dashboard

Data Processing & Privacy

Reopen Ticket processes only the information required to schedule and perform reopens. Depending on the ticket, the app may process:

• Ticket ID and current ticket status

• Scheduled reopen date and time

• Agent authentication details

This information is used solely to schedule and perform the reopen and to provide scheduling status and analytics. Data is not shared with third parties except as necessary to provide the service.

Requirements

• Zendesk Support account

• OAuth authentication

Support

For installation or configuration assistance, please contact your administrator or the Reopen Ticket support team.