Holy Grail AI Agent

Holy Grail brings an AI agent into Zendesk that answers tickets from your own knowledge: your website, documents and FAQs. No generic internet answers, no guesswork. Your team keeps working in Zendesk, while routine tickets are drafted or resolved for them.

With our Zendesk integration, teams can:

• Deflect repetitive tickets with an AI chatbot trained on their own knowledge sources

• Draft and auto-respond to incoming email tickets with full context from Zendesk

• Equip agents with a co-pilot that suggests answers and pulls from connected knowledge sources

• Auto-resolve tickets end-to-end when the AI's confidence score exceeds a threshold you define. This is opt-in: high-confidence cases close without human review, anything uncertain goes to an agent.

What sets Holy Grail apart is answer control. The platform is built to prevent hallucinations, and you decide what your AI may say and what it may not.

About Holy Grail

Holy Grail is a no-code platform that turns your company knowledge into AI assistants. One knowledge base feeds all your channels, from your website chat to Zendesk and beyond. You can run it on GPT, Gemini, Claude, Mistral and more, whichever model suits you best.

Holy Grail is developed in Stuttgart, Germany, by a real team that supports you personally, from onboarding to custom integrations.

Data & privacy

When you install Holy Grail, we access ticket content, requester details and comments through the Zendesk API once you authorize the connection. This data is used only to generate reply suggestions and auto-resolutions for your team and is processed in line with our privacy policy: https://www.holygrail.app/de/datenschutz/. Holy Grail GmbH is based in Germany, and the service is operated in compliance with the GDPR. You can revoke access at any time by uninstalling the app in Zendesk.