Ticket Generator

Customer First builds CX tools that remove the manual grind from support workflows.

Ticket Generator creates realistic, AI-powered sample tickets directly inside your Zendesk, configured to your industry, team structure, and ticket types. No copy-pasting, no lorem ipsum, no fake names.

What you can do

• Generate AI-powered tickets that look and feel like real customer requests

• Configure industry, persona, priority, channel, and batch size in seconds

• Monitor generation progress live in the History tab

• Save favourite configurations in Settings for one-click reuse

Perfect for

• Agent onboarding: give new hires a realistic queue to work through before going live, without touching real customer data

• QA & testing: stress-test views, triggers, automations, and macros with varied ticket scenarios

• Demos: walk prospects through a fully stocked Zendesk that looks and feels real

• Load testing: validate SLA rules, routing logic, and escalation paths at scale

How it works

1. Choose your industry, customer persona, priority, and channel

2. Set your batch size and hit Generate

3. Tickets are created directly in your Zendesk in the background

4. Track progress in History, no page refresh needed

Plans

• Free: up to 50 lifetime tickets, max 5 per batch

• Pro: 500 tickets per month, max 10 per batch

• Team: unlimited tickets, max 25 per batch

Data & privacy

Ticket Generator accesses the following from your Zendesk:

• Subdomain & agent name: used to authenticate and attribute generated tickets

• Groups & brands: used to route tickets to the correct destination

• Existing ticket content (optional): only when "Use existing ticket" is selected; used as a generation reference, never stored

No customer data is stored on Customer First servers. All content is generated in real-time and written directly to your Zendesk.

Full privacy policy: https://customerfirst.io/privacy

Questions? Visit https://customerfirst.io or email support@customerfirst.io