Mello Claims
Track and file Mello shipping claims from a Zendesk ticket.
instalaciones
Less than 5
Trabaja con
Support
Desarrollador
Mello
About this app
About Mello
Mello is a freight audit and claims platform that helps shippers and logistics teams recover money lost to carrier errors. Mello automatically audits parcel and freight invoices for overcharges and streamlines the filing and tracking of damage, loss, and shortage claims across carriers — turning a slow, manual recovery process into an automated one.
What Mello Claims does
Mello Claims brings that recovery workflow directly into Zendesk Support. When a customer contacts your team about a damaged, lost, or delayed shipment, your agents can answer for an existing claim and file a new one without ever leaving the ticket:
• Sign in with your own Mello account using a secure "Login with Mello" flow (OAuth 2.0 with PKCE) — no API keys to copy and no credentials stored in the app.
• Open on your claims list and search it by claim reference or tracking number, or narrow it to the claims filed from the ticket you are on.
• Open any claim to see exactly what Mello shows you: its status, the reason behind a rejection or a request for more information, the shipment and claim details, supporting documents, the carrier conversation and the full activity history.
• File claims from a guided, three-step form that is generated dynamically from your per-carrier configuration in Mello, so it always matches your setup and required fields.
• Attach supporting documents (photos, invoices, proof of value) straight from the ticket.
• On submission, the claim reference is written back onto the ticket and is one click away from the full claim in Mello, keeping support and claims teams in sync.
• Fully available in English and German, following each agent's language preference.
Requires a Mello account. Contact the Mello team to get set up.
Data & privacy
The app accesses only the current agent's identity and the current ticket id, used solely to file the claim and link it back to the ticket. Authentication is handled by Mello (via Clerk); the app stores only a short-lived, per-agent Mello session in the browser and holds no long-term credentials or API keys. Claim data submitted through the app is processed by Mello in accordance with its privacy policy: https://mellohq.com/privacy_policy
Detalles de la aplicación
Cómo instalar
Install the app into Zendesk Support.
Open any ticket — the Mello Claims panel appears in the ticket sidebar.
Click "Login with Mello" and sign in with your Mello account.
Your claims list opens. Search it by claim reference or tracking number, and select a claim to see its full detail.
To file a new claim, click "New claim", choose a carrier, complete the form, and submit. The claim reference is added to the ticket.
No configuration is required. Each agent connects their own Mello account on first use.
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