All Messaging bot integrations will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.

Netomi is the market leader of Conversational AI to automate customer support empowering consumers to self-serve and communicate with brands on all channels.

Netomi's AI-powered conversational platform automatically resolves 80% of routine customer support inquiries, decreases support costs by 50%, and increases CSAT by 25%. The patented, no-code platform works across messaging, chat, email, social and voice, and understands 100+ languages.

Netomi's patented Natural Language Understanding engine outperforms on intent to ensure your customer's sentiments are understood. Unlike keyword-based like many first-generation conversational platforms, Netomi's AI uses semantic understanding into the context of the conversation and unique customer.

The Netomi Difference

Omnichannel Conversational Experiences everywhere, including email
Intent-centric Deep Learning AI to drive digital innovation
Auto-pilot and Co-pilot real-time agent assist modes
Proactive Intelligence and Predictive Emotional Sentiment
End-to-end deep integration with current platforms
Sustainable and Effortless Conversational Operations to supercharge your agents with data and insights

Netomi Virtual Agent for Messaging

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