You’re already making the most out of Zendesk for support, but without a dedicated QA layer, it’s difficult to get a full, unbiased picture of your service quality.
Our Quality Audit provides that missing visibility by uncovering:
Inconsistencies across all channels, locations, and between human and AI agents
How your support quality scores compared to industry averages
Where your agents shine and where coaching is needed
Actionable insights to boost consistency and improve your overall CX
Ensure a smooth audit process
Upon registration, you’ll be asked to enable Account Assumption, granting Zendesk temporary access to your account for setup and data preparation before the webinar. You will also be asked to allow QA to be enabled for your account.
You can enable or revoke access anytime at: Admin Center > Account > Security > Advanced
