ScriptRunner

ScriptRunner

ScriptRunner helps Zendesk teams automate operational workflows, run secure scripts, and build lightweight internal tools directly inside Zendesk.

Use ScriptRunner to handle repetitive admin tasks, validate ticket data, enrich support workflows, and give agents & admins purpose-built tools without switching systems or building a separate Zendesk app for every process.

What this app does

• Create Admin, Ticket, User, Background, and Event scripts
  
• Build Sub-apps for custom Zendesk UI workflows
  
• Use AI functions for translation, classification, summarization, sentiment, and reply analysis
  
• Explore and test Zendesk APIs with the built-in API Playground
  
• Trigger scripts from Zendesk events and webhook activity
  
• Organize scripts into folders and reuse patterns from the Community Library
  
• Control script access by role, group, and ownership
  
• Review execution history, outputs, and failures
  

Key features

• Context-aware scripts - Run scripts in the right Zendesk context, including admin, ticket, user, background, and event-driven workflows.
  
• Sub-apps - Create focused internal tools for agents, admins, and support operations teams.
  
• AI functions - Add AI-assisted actions to scripts for common support workflows such as translation, classification, and reply analysis.
  
• API Playground - Explore Zendesk APIs, test requests, and prototype faster from inside the app.
  
• Access controls - Manage who can create, view, and run scripts using roles, groups, and ownership rules.
  
• Execution history - Track script runs, outputs, failures, and operational usage over time.
  
• Community Library - Discover, share, and reuse useful workflow scripts.
  

Data Disclosure & Privacy

ScriptRunner uses secure backend services operated by Integriq to provide authorization, script storage, execution, billing, usage tracking, and optional AI features.

Read more about our privacy policy: https://integriq.co/privacy-policy