Jira by Git-Zen

Every bug report in Zendesk eventually becomes a Jira issue. Right now that handoff is manual. Copy-pasted summaries, lost context, and nobody knows what's actually in progress.

Git-Zen automates it. Agents create Jira issues from tickets in one click. Developers reference ticket numbers and the link is instant. Updates flow both ways, automatically.

How It Works

From a Zendesk ticket, agents can:* Create a new Jira issue in one click: Bug, Story, Task, Epic, or any issue type in any project* Set project, issue type, priority, labels, fix version, sprint, and assignee at creation time* Link an existing Jira issue to the ticket* See all Jira updates and comments appear automatically in the ticket timeline

From Jira, your engineering team can:* Reference a Zendesk ticket number in any Jira comment. the issue appears in the ticket automatically* Leave Jira comments that flow into Zendesk as public or private notes

No Jira account needed for support agents. No Zendesk access needed for your engineering team.

Key Features

• Create Jira issues from Zendesk: Any issue type, any project. Bug, Story, Task, or Epic in one click from the ticket
• Full Jira field support: Project, issue type, priority, labels, fix version, sprint, and assignee set at creation time
• Two-way comment sync: Jira comments appear in Zendesk; ticket comments post to Jira
• Multiple issues per ticket: Link as many Jira issues as needed to one ticket, and vice versa
• Auto-tagging: Zendesk tickets are automatically tagged when linked or when issues are resolved
• Role-based permissions: Control which agents can create or modify Jira issues
• Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.

Works with Jira Cloud.

Security

Git-Zen does not store your Zendesk or Jira data. Only configuration settings are held on Git-Zen servers. Authentication uses OAuth 2.0.

For more information, visit https://www.git-zen.com