Sovellin Oy

Sovellin is one of Finland’s leading Zendesk partners, backed by over 13 years of experience and more than 150 successful projects across industries from single person operations to large multinational enterprises. Our deep understanding of the Finnish market and customer service culture makes us a trusted advisor for both local and international Zendesk deployments.

Complete expertise across the entire Zendesk platform

We know the full Zendesk product suite inside and out, and our team includes dedicated and certified specialists for each product area. This ensures every customer receives best in class expertise tailored to their specific needs.

Long term partnerships & dedicated consultants

Many of our clients have worked with us for several years. Each customer is assigned a dedicated consultant who knows their business, workflows, pain points, and unique use cases. This continuity leads to faster development, deeper understanding, and solutions that truly support how your organization works.

Trusted by leading Finnish brands

Our customers include well known companies such as Intersport, Alma, Bassadone Automotive Nordic, Esperi Care, Silmäasema, Kotkan Energia, Apetit, Lyreco Finland, Moi Mobiili, and Taksi Helsinki, covering industries from retail and media to energy, healthcare, and telecommunications.

Why choose Sovellin?

Deep expertise in the Finnish market

We understand the cultural and operational specifics of Finnish customer service better than anyone.

Service in Finnish and English

Local support with international capability.

Full service offering

Licenses, implementations, AI projects, training, integrations, custom apps, and ongoing support — everything under one roof.

Certified specialists

Our team covers the entire Zendesk platform with dedicated experts for each product area.

Faster time to value

Best practices and structured onboarding ensure you get full benefit from Zendesk from day one.

Your partner for better customer experiences.