Fullview
Cut support time in half with co-browsing and session replays.
instalaciones
10+
Trabaja con
Support
Desarrollador
Fullview
About this app
Fullview helps you cut support time in half and get context on customer issues with cobrowsing and session replays.
And you can now bring that functionality straight into Zendesk with this integration.
Initiate a cobrowsing call with your users in the channels you already use to communicate with them. Solve issues collaboratively without having to leave your app or download anything. Gain control of a user’s screen, navigate within your app, complete steps and submit forms on their behalf.
Want to understand what a user experienced in-app before they reached out to you? Watch recordings of their latest user sessions directly in Zendesk to see exactly what they did in your product and if they encountered any bugs or issues.
Need to troubleshoot? No need to ask your users to explain or send screenshots. With Fullview, you can see real-time console information like user steps, errors and warnings during a cobrowsing call or while watching a session replay.
Installation only takes a few minutes and your users won’t have to download anything.
Fullview is fully GDPR compliant and all user data is stored within the EU, so you can ensure maximum safety and compliance while solving support tickets.
Data handling: Fullview does not store any Zendesk user data. When you click the Start Cobrowse button from the Zendesk app, we only use the customer’s email or externalId from Zendesk to initiate the cobrowse session in Fullview. For tickets, we store the ticket id when a cobrowse starts so that we can post a note in the ticket when the cobrowse ends.
Fullview can also use the Zendesk API to send notes in tickets related to cobrowse recordings or sessions. This only happens after a customer authorizes the app.
Get started today to solve issues faster and more efficiently. Learn how to install Fullview.
Need help? Contact us at support@fullview.io
Detalles de la aplicación
Cómo instalar
1) Install the app from the Zendesk Marketplace as a Zendesk admin.
2) Configure the installation parameters. If your Fullview organization is in a region other than EU, set the Region field accordingly (for example: us-1 or eu-2). If you use an SSO domain in Fullview, update the SSO Domain field (for example: org.sso.fullview.io).
How to update these fields? Go to Admin Center → Apps and integrations → Zendesk Support Apps, find Fullview for Support, and update the fields under the Installation title.
3) Open any ticket and click the Apps sidebar menu. You will see the Fullview for Support app there.
4) Click Authorize Fullview and you will be redirected to the OAuth consent screen to grant access.
Why do we need a token? We use it to send notes to your tickets containing session replays and cobrowse recordings.
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