We can set up Zendesk the right way. Quickly. And we can start as early as tomorrow. If you need a quick response, just send a text (310) 844-1172.
What We Do
At CX Collective, we've noticed that many Zendesk users often struggle with knowing what to do, rather than how to do it. That's where support.zendesk.com comes in handy. But we understand that you have numerous decisions to make:
- Which groups should you create?
- Which responses should you turn into macros?
- How can you write FAQs that effectively deflect tickets?
- How can you measure the work your team is accomplishing?
- What's the most effective way to understand what's driving volume?
- Is your team truly productive?
- What service level should you strive for?
This is where CX Collective excels. As CX Leaders first, we comprehend how each of the aforementioned questions impacts your decision-making when it comes to building out your Zendesk setup. As Zendesk Admins second, we have the ability to construct your setup as if we were the ones delivering for your customers directly.
We also provide customized trainings for your uses, after launch support and a playbook for your administrator(s).
Think of us as support people for Support People. We help Customer Support teams reach their full potential.
About CX Collective
At CX Collective, we're all about giving your business that superhero edge. Whether you're a startup or in growth mode, our team swoops in with cutting-edge tech and know-how to ensure your team delivers an unforgettable customer experience. Consider us your secret weapon to conquer the customer satisfaction game.
We understand the challenges of building and scaling support teams. Our experienced team manages all aspects of customer experience operations, including setup, scalability, and adaptability. We implement the top tools, processes and we provide comprehensive training to ensure your team consistently delivers exceptional customer experiences.
How to Work Together
- We like to start with an Exploratory call. This will help us understand the challenge you’re facing.
- If it makes sense to work together, we provide a quote for you to review.
- Once the quote is reviewed and accepted, we will get you contracted.
- Not long after, we will get started.
Lo que dice la gente
4 reseñas
Parsa Kashani Nejad
To say that Ty and the team helped us successfully implement Zendesk would be an understatement. From the get-go, Ty wanted to really understand our business and various use cases to account for details that we may have overlooked ourselves. From that moment on, I knew we were in good hands. Ultimately, what really stuck out was that Ty didn't leave us hanging once a last-minute problem occurred and our contract was up. She has stuck with us to help figure out this (quite random) problem. If you want someone who will take care of your Zendesk and Customer Support needs, look no further. With Ty and TWP, not only will you get technical expertise, but also commitment, attention to detail, and a deep sense of caring.
Tori
Ty and Dana were awesome! They were extremely helpful and attentive. They provided us with training and and a Best Practices Guide that we could refer to once our contract with them was up. Not many companies do that. Ty answered our questions right away and followed on things that needed our attention. She set up weekly meetings with us so that she could catch us up on things her and Dana were working on. These meetings were also a way for us to give her our thoughts and concerns and she listened to every single thing we had to say. Overall, our experience was great and we would highly recommend Ty and her team to any team that is looking for help with Zendesk. Thank you, Ty and Dana!! Hope to work with you soon.
Anónimo
Ty and her team were phenomenal. They were always available to assist us as needed and provide great clarity throughout the entire process. Their experience with e-commerce was first class and did a wonderful job of aligning our solution with our business model and the needs of our customer service representatives. I highly recommend the WorkForce Pro. You are in excellent hands!
Permanently Deleted User
Workforce Pro has been a great help in setting up our Zendesk features when we transitioned over to this platform. They are very attentive, they get back to us right away, and they offer supplemental options such as videos of any corrections made on our Zendesk system. The only thing I would like is to see a cheaper price so that we could work with them more!
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