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Anónimo
Today is 05.05. I connected **Facebook Reviews**. When a comment was made under a post from **09.05**, a ticket was created in Zendesk — everything works. When a comment was made under a post from **17.04**, no ticket appeared in Zendesk. Can you clarify — is there a **limit on how old the post can be** for the integration to track comments? For example, does it only track comments made on posts **not older than one month**?
Response from developer
7 days agoThank you for your feedback! To clarify, there is no limit on how old a post can be for the integration to track comments — it should work with posts of any date. We’d love to take a closer look at this issue. Please reach out to our support team at zendesk@oapps.io, and we’ll investigate the issue further.