Engage with you Viber™ users via Zendesk Support.Unleash the full Zendesk power - use macros, triggers and ticket assignments the same way you used to work with e-mails.

You can try OAPPS for Viber 14 days for free.

Watch demo here

Features

• Receive video, images, locations, contacts and files from Viber chats

• Send files to Viber users from Zendesk Support

• Connect multiple Viber bots to Zendesk

• Add specific tags to Viber tickets

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Transfers messages between Viber and Zendesk; no other Zendesk data accessed.

• Data stored: Viber user identifiers (username, name, ID, avatar), messages, and attachments.

• Retention: messages 30 days, attachments 180 days.

• Secure backend processing; access restricted to required integration permissions.

Privacy policy

Note

On 05.02.2024 Rakuten Viber introduced a new commercial model for creating bots. It includes additional maintenance and bot-initiated message fees. For more information - please refer to the following official article