Sydney

Discover why Sydney is the must-have Zendesk template for today’s service-driven businesses.

Sleek, minimalist, and brilliantly flexible, Sydney offers multiple layouts to showcase your expertise and engage your clients. Fully compatible with Help Center v4 and Generative Search, Sydney keeps you ahead of the curve with the latest Zendesk innovations.

Experience the difference. Start your 14-day free trial today.

Unlike most Zendesk themes, Sydney unlocks endless possibilities for in-house help center customization. No coding skills or extra costs required.

• Effortless Customization: Effortlessly match your brand with the widest no-code editor
• Enhanced Accessibility: Make your content more accessible with built-in features like promoted articles and recent searches

Endless, zero-code customization

Play around with different styles and designs to reflect your unique identity. Adapt colors, images, icons, fonts, and logos: our Zendesk theme offers easy help center customization without coding.

This is what you get out of the box:

• Header: 4 styles for each layout, sticky / non-sticky option
• Footer: 3 styles
• Homepage: different layout options for category boxes, promoted articles, recent searches, etc.
• Inner pages: multiple styles

Support for Generative search

Let AI do the heavy lifting.

Sydney supports Zendesk’s new generative search that delivers concise, instant answers right inside the Help Centre. When users enter a question or phrase, Zendesk scans the best-matching articles and gives them a summary answer.

So customers spend less time digging and getting what they need faster.

Widest range of out-of-the-box options saves time & resources

Extended functionalities of our Zendesk theme make help center content more accessible, with features like popular searches, promoted articles, recent activities, ‘articles in this section’, etc.

Seamless experience across devices

Whether your customers are using their phones, tablets or desktops, the Sydney theme for Zendesk is optimized for every screen. Its intuitive design makes it easy to find answers to questions in no time.

Clean, modern design

Impress your customers with a clean, contemporary look based on modern design principles. It ensures easy navigation and reinforces your brand's professionalism and innovation.

Updates & support

Our themes are updated regularly to support new Zendesk features and capabilities. Have any questions about this theme? Feel free to contact us.

… Or contact us for a custom theme

Our custom Zendesk themes offer a fully tailored help center design that aligns with your brand identity. We'll design it from the ground up, giving your help center a unique look and feel. Whether you have a mock-up or need us to create one, we ensure perfection with 3 revision rounds.

Find out more →

Premium Plus is a multi-award-winning Zendesk partner

As a Zendesk Premier Partner, Premium Plus is your gateway to a superior customer experience. We empower businesses to solve CX challenges by using Zendesk. You can benefit from a complete suite of services:

• Zendesk implementation
• Optimization and continuous improvement
• AI Agents and Copilot
• Apps and integrations
• Zendesk training
• Events, webinars, and various free CX resources

Deliver the best possible service to your customers. Anytime and anywhere.

Find out more on our website →

Have any questions?

Feel free to contact us or book a meeting with our experts.