Helpando.it - Data Migrations, Zendesk account merging & Custom Zendesk Apps Specialists

Fabian and the Helpando.it team were fantastic to work with. After a successful first project, we didn’t hesitate to return to them for a second. Both projects were executed flawlessly. They’re exceptional project managers who kept everything on track and on budget, consistently keeping us informed while allowing us to stay focused on other priorities. They are committed to providing a step-by-step approach, verifying data along the way so the project is successful. I recommend them for any Zendesk work.

Fabien and Helpando.it were amazing to work with! They assisted us with the migration from a Freshdesk instance to our existing Enterprise instance. In addition to migrating the tickets which were numerous and lengthy with a lot of attachments, they migrated a very large knowledge base. Helpando went above and beyond to ensure concerns were addressed and needs met. Fabien was very attentive to details and thoughtful in the migration process. He spent time verifying the data as the process kicked off, cought issues, and was very transaparent throughout the process. We could not have done it without Helpando.it! We highly recommend them for your migration needs.

Fabian and Helpando.it were amazing to work with on combining two separate instances of Zendesk. They made our migration incredibly smooth - exceeding our expectations. Fabian was easy and fast to communicate with during the project. We especially appreciated his thoroughness with testing throughout to make sure he was meeting our expectations. Highly reccomend!

If you've haven't done a migration before, it can all be fairly daunting. But it doesn't have to be--enter Helpando.it! When we set out to do a migration from Intercom to Zendesk, we weighed a few options. If you aren't aware, options for a ticketing software migration generally fall into two categories: self-guided vs a personalized experience. We chose Helpando.it because they offered a fairly-priced, well-rounded and personalized migration. This is the route you want to go. I had no idea what I was going to be embarking on was a partnership with Fabian (owner) and Helpando.it that's been one of the best experiences, if not THE best, I've had in my career! Fabian was there to work through every scenario that we set out to solve and was happy to problem solve for any that we didn't foresee. His replies were prompt and service was exceptional. Everything moved very efficiently, which meant we didn't have to worry about anything coming up last minute. Helpando.it is made up of ex-Zendesk staff that knows their way around Zendesk and how migrations should be done. Helpando.it and Fabian come highly recommended! They'll be my go-to for any future migration needs!

At first, I considered utilising the app I previously used for Zendesk migration for another task. However, due to the increased complexity of this new migration, the original app proved inadequate. Fortunately, Helpando.it stepped up to the challenge and successfully met our specific requirements. They deviated from the conventional approach of migrating users first, followed by the tickets, and delivered precisely what we needed. I am extremely pleased with the performance of Helpando.it and the assistance of Fabian. Fabian consistently provided timely updates and set clear expectations. Zendesk migration became incredibly easy with Helpando.it.