Customer View for Agents

Installed this app hoping for all described functionality but can only get it to do one of the two described scenarios. Scenario that works: On field settings, set "Customers Can Edit" or "Customers Can View" > Assign customer name to the field and save field > View field in form within Zendesk Support. SUCCESS: Within the Agent view, the agent sees the customer field name. Scenario that doesn't work: On field settings, set "Customers Can Edit" or "Customers Can View" > Assign customer name to the field and save field > Change field setting to "Agents can Edit" > View field in form within Zendesk Support. UNSUCCESSFUL: - Expected behavior: Customer field name would show even though it's not enabled as a customer field. - Reason for expectation: As described in the app description, "Even if a field is not meant to be viewed by customers, it can accept a customer title if 'customer view' is enabled and persist it after 'customer view' is disabled." - Actual behavior: Customer field name does not show unless "Customer can Edit" or "Customer can View" remains checked. Overall good app that would help for half my purposes, but it would be much better if it would maintain that different field name for agents without being visible to customers. Any troubleshooting or fixing of this would be appreciated. If it worked without being visible to customers, easy 5 out of 5 review. As it is, 3ish feels about right as it accomplishes about 50% of my needs.

Great idea, but sadly this doesn't appear to work at the moment. Steps to repro: 1) install the app 2) set a custom field to "customer can edit" 3) change "title shown to customers" 4) save 5) open up a ticket in the Zendesk workspace. The original agent view for the custom ticket is still shown. "Enable on custom fields" is ticked in the app settings. Role restrictions are off. Uninstalling for now.