Genesys Cloud
Improve customer experience and agent productivity
11 reviews
instalaciones
200+
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Desarrollador
Genesys
About this app
Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).
The Genesys integration with Zendesk enables a comprehensive, yet easy-to-use contact center solution to deliver remarkable customer experiences. Benefits that include:
Increase first call resolution rates
Improve the customer experience
"Out of the Box" integration for screen pops and click to dial
This integration works with Genesys Cloud contact center Platform. When receiving a call via Genesys Cloud, screen pop a Zendesk ticket or a Zendesk user profile to help speed up the resolution of the call interaction. Shave minutes off each of your call interactions by having a new ticket automatically opened in Zendesk and presented to you so you can immediately start taking notes about the call and capture the relevant information you need to get the issue resolved.
Detalles de la aplicación
Cómo instalar
To use this integration, you must have a configured Genesys Cloud organization. For more information, see Genesys Cloud.
After you set up your Genesys Cloud organization and your agents are ready to receive calls, install the integration from the Zendesk App Marketplace. When the integration first launches, agents enter their Genesys Cloud credentials.
Note: Some functionality requires additional configuration of your call flows. For more information, see About Genesys Cloud for Zendesk.
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