Out of Office

This app has been essential for making it easy for us to catch tickets when colleagues are out of office. However, there is an issue right now with the app and/or the triggers. Before, it was not possible to assign a ticket to an agent that was OOO. Now, it is possible to assign tickets to agents OOO, you are just met with a warning pop-up but the ticket is still assigned to that agent. Hoping this can be solved.

You nailed it!

Nice app

Only Admins can use it properly. This app is not always reliable.

Trying to make a trigger for Tickets that created by email over a support email Adress and check the "Out of Office" Status to give them back to a group don't work. Because the outcome from the trigger rule is always the same. The Status of the "Out of Office" Switch has no effect on the trigger. I think the Problem is that the App has no update since 3 years now.