Print Ticket History

Allows agents and admins to search tickets and print them in a PDF format.

Preview image of app
Preview image of app
Preview image of app

Detalles de la aplicación

Funciona con
Support
Instalaciones completas
750+
Autor
Zendesk
Versión
2.4.6
Precio (USD)
Free

Las aplicaciones se instalan directamente en tu cuenta

6 reseñas
Anónimo
29 days ago

The app is basically exactly what we were looking for – simple, well-structured, and easy to use. Unfortunately, there are two issues that make it difficult for our specific use case: First, it’s not possible to display messaging conversations, which is a crucial part of our customer communication. Second, when exporting or printing, the app includes internal information such as tags, macros, triggers, or which group handled the ticket and when. These details don’t make sense to share with the end user and are not relevant in that context. What we really need is an app that simply shows the chat or email conversation with the customer in a print-friendly format. That seems to be harder to find than expected.

Anónimo
about 2 years ago

I tried this app on the recommendation of Zendesk because natively, we cannot hide internal comments from exported tickets. This app does provide the option to skip internal comments (this has to be set at app setting level, not at the time of printing, but that's not a big problem). The search to include tickets allows name or email (I assume of the requester but this was unclear). It also suggests you can separate names by comma to widen the search but I found it actually condensed it, though not sure how exactly. However, the biggest problem is that while it does a good job of hiding internal comments, it shows events, such as tags changing, trigger names, etc, making it totally unsuitable to send the resulting PDFs to end users and meaning we had to remove the app almost as soon as we had installed it. If the search for tickets was improved (eg by Organisation) and the events were hidden too, this would be a really useful app.

Support@Officers.Fr
about 3 years ago

Now replaced already by a native feature

이지훈(Maclaude)
almost 4 years ago

When I use this app to create a PDF, all korean looks broken. I think this app should be considered for UTP-8.

Responsable Service Gérance Clientèle
over 5 years ago

This feature will be very useful if you could print a search result, a view... the serach limitation name-mail is very restrictive.

Se muestran 5 de 6 calificaciones

Más calificaciones

Obtén tu aplicación en The Marketplace

Descubre lo que se necesita para que tu aplicación esté en los estantes digitales