Picky Assist
Connect Your Android Phone as Gateway & Convert WhatsApp, SMS & Call As Tickets.
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instalaciones
5+
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Support
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PickyAssist
About this app
Enhance customer support experience through WhatsApp, SMS & Missed Calls using your existing android phone and number as Zendesk Channel
Picky Assist Robotic Process Automation (RPA) & Artificial Intelligence (AI) technologies allows you to connect your existing Android Phone & Support Number as a Channel to Zendesk Support to provide single unified number for WhatsApp, SMS & Call Support.
You need to install our bridge app in your android phone and once your phone is connected you can convert all incoming whatsapp, sms & call into tickets and reply the tickets right from the Zendesk Support.
All other features of Zendesk Support as per your plan will work intact. You can auto-assign tickets to agents, run macros, create triggers and all features just like how you use Zendesk Support.
Unique Features
Offline Support :Our Unique feature allows users who don’t have internet and smartphones to reach your support desk through SMS & Missed Call.
AI Answer Bot :Don't overload agents with tickets which are in repetitive nature, lets artificial intelligence powered answer bot handles frequently asked questions 24 x 7 without any agents. Convert the conversation into tickets only if bot unable to answer a question or user prefer to get answers from a human.
Easy Integration :One-click installation with Zendesk Support as Channel using Picky Assist Channel App for Zendesk
No Approvals :No approvals from WhatsApp, Get started with the Zendesk in 5 Minutes
Use WhatsApp Web :Almost all automation platforms don't allow to use WhatsApp Web parallelly, but with Picky Assist, you can use the WhatsApp Web always.
Requirements
Android Phone 5 (Lollipop) or above
WhatsApp Business / Personal App
Picky Bridge App Installed in Phone
For SMS & Call SIM Card (optional)
Zendesk Team or above account
Picky Assist Channel App for Zendesk
For More Details & Create A Free Account https://pickyassist.com/whatsapp-channel-for-zendesk
Detalles de la aplicación
Cómo instalar
App Install Instructions
Before you begin installation, please make sure you have an Unlimited Picky Assist Account with Zendesk Channel Enabled as an Ad-On Service.
Install Picky Asssit for Zendesk Support
After Installing the Picky Assist App from Zendesk Marketplace , you need to configure the Channel
Go to Zendesk Admin Panel (Gear Icon) -> Channels -> Channel Integrations
You can find 2 tabs, click on Accounts Tab and you will find “Add Account” a popup will appear on screen , please login with your picky assist account and it will ask to select the project in which Zendesk Ad-On is activated.
Now the Channel integration is completed
To test the integration, please send a WhatsApp to your support WhatsApp number from any other phone and see whether you can see the update in the ticket, when you reply to a ticket please make sure you select the correct channel
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