Free for 14 days, free up to 50 packages / month

Requires a Shipup account

The Shipup app for Zendesk Support improves your agents productivity by displaying order details and delivery information related to your customers right next to your tickets.

The application queries your Shipup account to find customers' details, recent orders and their delivery data. Stop wasting time looking for a tracking number or visiting the shipping carrier's tracking page to know what happened with your customer's delivery.

Improve customer satisfaction with better conversations

• Solve chats and tickets faster by having access to relevant delivery data from Shipup, such as address details, shipping status and shipping events from within Zendesk.

• Customers are matched by email address. No need to look for them.

• Also available for Zendesk Chat

Proactively solve delivery issues

• Automatically create tickets when specific shipping events happen (e.g. Package held at customs or Package lost)

• Stop waiting for your customers to reach out to your support to realize something went wrong during delivery

• Send a satisfaction survey when your order is delivered and automatically create a ticket if your customer reports an issue or leaves a bad review

70 shipping carriers supported

International carriers

UPS, USPS, Fedex, DHL, DPD, TNT, DB Schenker, Royal Mail, ParcelForce, Yodel, Canada Post, BPost, Cainiao, Honk Kong Post, Correos, Deutsche Post, OnTrac...

French carriers

Chronopost, Colis Prive, Colissimo, Fedex (FR), GLS, DPD (FR), Lettre Suivie La Poste, Mondial Relay, Relais Colis, TNT, Geodis...

New carriers can be added on request.

The Shipup app for Zendesk does not store, retain, or share any customer data from Zendesk outside of what is strictly required to display information in the Zendesk interface.Customer data accessed via Zendesk (such as email address) is used only at runtime to match customers with their corresponding orders and delivery information in your Shipup account.Zendesk customer data is not persisted by Shipup.Any authorization you grant to connect Zendesk with your Shipup account is securely handled within Zendesk’s infrastructure, following Zendesk’s authentication and permission model.Shipup does not sell, reuse, or expose customer data to third parties, and access is limited to authorized users for the sole purpose of providing delivery-related support features.