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Instatus

View your Instatus status page incidents and maintenances directly in Zendesk.

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instatus

About this app

Company Overview

Instatus makes status page software that helps companies tell their customers about service uptime, incidents, and scheduled maintenance. We make it easy for businesses to keep customers informed when things go wrong or when maintenance is happening. Thousands of companies use Instatus to create status pages that show what's happening with their services in real-time.

What This App Does

This app connects your Instatus status page to Zendesk so your support team can see what's happening with your services right in the ticket sidebar.

When you open a ticket, you'll see any active incidents or scheduled maintenances displayed in the sidebar. This helps you quickly figure out if a customer's problem is related to a known issue.

There's an Add as comment button you can click to add a pre-written message about the incident or maintenance to the ticket. The message includes all the important details like the incident name, status, when it started, which components are affected, and a link to your status page. This is really helpful when lots of customers are reporting the same issue - you can quickly add the same message to multiple tickets.

The app keeps itself updated automatically, so you always see the latest information. When everything is working fine, it shows 'All systems operational'.

How We Handle Your Data

We take privacy seriously. Here's what you need to know:

What We Access: The app only looks at the public information on your Instatus status page - things like incidents, maintenances, and component status. It doesn't look at any of your Zendesk data, customer information, or anything else from your Zendesk account.

What We Store: We don't store anything. The app just grabs the latest status info from your Instatus page and shows it to you. Once you close the ticket or refresh, that data is gone.

Where Data Goes: The app only talks to your Instatus status page to get status information. It doesn't send anything to other services or our servers. Everything happens between your browser and your status page.

Security: Your Instatus status page needs to be public for the app to work. This is because the app only reads information that's already public on your status page.

Want to know more? Check out our Privacy Policy at https://instatus.com/policies/privacy.

Detalles de la aplicación

Cómo instalar

Installation Steps

Follow these simple steps to install and configure the Instatus app in your Zendesk account:

  1. Install the App

    • Click the Install button on this page to add the Instatus app to your Zendesk account.

  2. Access App Settings

    • After installation, you should be automatically redirected to the app's settings page where you can configure the status page URL.
    • If you are not redirected automatically, navigate to your Zendesk Admin Center. You can find this by clicking the Apps icon in the top-right corner and selecting Admin Center from the dropdown menu.
    • In the Admin Center, look for the Apps and integrations section in the left sidebar menu.
    • Click on Zendesk Support apps to view all installed apps.
    • Find the Instatus app in the list and click on it to open the app settings.

  3. Configure Your Status Page URL

    • In the app settings page, you will see a field labeled Status page URL. This is a required setting that tells the app where to find your Instatus status page.
    • Open your Instatus status page in a new browser tab. You can find your status page URL by logging into your Instatus account and viewing your status page.
    • Copy the full URL of your status page (it should look like: https://yourpage.instatus.com).
    • Return to the Zendesk app settings and paste the URL into the Status page URL field.
    • Make sure the URL is complete and includes the https:// prefix.
    • Important: Your Instatus status page must be publicly accessible (not password-protected) for the app to work properly.

  4. Save Your Settings

    • Click the Update or Install button at the bottom of the settings page to save your configuration.
    • You should see a confirmation message indicating that your settings have been saved successfully.

  5. Verify Installation

    • Open any ticket in your Zendesk Support interface.
    • Look for the Instatus app panel in the right sidebar of the ticket view.
    • The app should display your active incidents and scheduled maintenances from your Instatus status page.
    • If there are no active incidents or scheduled maintenances, you should see the text 'All systems operational' displayed in the app panel.

What Happens Next

Once configured, the Instatus app will automatically:

  • Display active incidents and scheduled maintenances in the ticket sidebar
  • Automatically refresh the status information to keep it up to date
  • Provide an Add as comment button that, when clicked, adds a template response message as a draft comment to the ticket. This template includes the incident or maintenance details and helps you respond efficiently when many customers are complaining about something caused by the incident or maintenance

Troubleshooting

If the app is not displaying information:

  • Verify that your status page URL is correct and accessible
  • Make sure your Instatus status page is publicly accessible

  • Try refreshing the ticket page or logging out and back into Zendesk

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