About SupportZen

SupportZen builds lightweight, reliable Zendesk apps that streamline agent workflows and improve support quality.

What this app does

Attachment Downloader automatically lists every file on the current Zendesk ticket so agents can preview, filter by type, and download items individually or as a single ZIP—directly from the ticket sidebar. It includes quick filters (Images, PDFs, Docs, Other), a one-click toggle to hide inline signature/logo images, and a clean UI that feels native to Zendesk.

Data handling & privacy

• Scope: The app reads attachment metadata and download URLs from the currently open ticket to display them to the agent.• Storage: The app does not persist customer content or attachment data on SupportZen servers. Processing happens in the agent’s browser; temporary data lives only in memory for the session.• Transmission: Files are downloaded directly from Zendesk in the agent’s session; SupportZen does not proxy or intercept downloads.• Permissions: The app only accesses data visible to the signed-in agent per Zendesk permissions.• Security: No third-party analytics or tracking within the app.

Privacy & terms

• Privacy Policy: https://supportzen.app/privacy.html• Terms: https://supportzen.app/terms.html