Export Zendesk triggers to CSV for analysis and auditing

Surface insights, real-time metrics, and KPIs with fast and flexible dashboards

Display and search ticket events.

Enable your customer support team to directly answer customers' text messages.

Softphone do PABX Virtual na Zendesk. API, CTI, 0800, 4004, Gravação e Report.

Custom survey forms that seamlessly integrate with tickets

Custom real-time dashboards for sharing and monitoring live support KPIs throughout the day.

Motivate your sales team with customizable real-time dashboards.

Easily monitor live chat metrics with a custom real-time dashboard. For TV, desktop and mobile.

Reveal new insights from your Customer Service data for better decision making

Build and grow your Zendesk knowledge base with Analytics.

Auto AI powered QA (Quality Assurance),QM (Quality Management) & Agent coaching

Live Dashboards, Threshold Alerts, AI Analytics, Agent Performance, & more.

An all-in-one quality control and feedback loop solution

Support operations for AI-powered copilot, automation, and workforce management

Round Robin is a service that automatically assigns tickets to the agents in a round robin fashion.

Predictive CSAT and Sentiment Scoring for Zendesk tickets powered by ChatGPT

Track time to projects and tasks in Harvest right from Zendesk tickets.

Track time to Harvest right from leads and deals in Zendesk.

Display ticket metrics to agents

Timer workflows to manage SLAs, OLAs, deadlines and reminders

Manage PayPal, Stripe, Braintree, WooCommerce, Zuora & more inside Zendesk.

Manage PayPal, Stripe, Braintree, WooCommerce, Zuora & more inside Zendesk Sell.

Manage PayPal, Stripe, Braintree, WooCommerce, Zuora & more inside Zendesk Chat.

Advanced Customer Feedback Analysis for Customer Experience Management

View key customer success insights alongside tickets

Sync Google Sheets to your Zendesk data and accelerate your work