Ticket Classification

Bring AI-powered ticket classification to your Zendesk support! Swifteq Ticket Classification automatically categorizes incoming tickets into your own custom intents and topics, adding tags and updating custom fields — all without manual effort.

Define the categories that matter to your business, and watch as AI intelligently classifies every incoming ticket — saving your team hours of manual triage work.

Features That Make Ticket Classification a Must-Have

✅ Fully Customizable Intents & Topics

Define your own categories — from product issues and billing questions to refund requests and customer sentiment. You control what AI looks for.

✅ Automated Tagging

Add tags to tickets based on detected intents, enabling smarter routing and better reporting.

✅ Custom Field Updates

Automatically populate dropdown or multi-select custom fields based on ticket classification results.

✅ Flexible Workflow Configuration

Create multiple workflows with your own rules. Describe each intent in plain language and let AI understand what to look for — no rigid templates.

✅ Zendesk Trigger Integration

Seamlessly integrates with Zendesk triggers to classify tickets when created or updated.

✅ Real-Time Processing

Tickets are classified automatically as they arrive, ensuring your team always has categorized tickets ready to work on.

✅ Secure and Reliable: Your data security is our priority. The app complies with all major security protocols to keep your information safe.

Click Install now to start your free 14-day trial. No credit card required.

Learn more about our Ticket Classification App.

Why Choose Swifteq's Ticket Classification?

🎯 Reduce Manual Triage Time

Stop spending hours manually categorizing tickets. Let AI classify them instantly so your team can focus on solving problems.

⏱️ Faster Ticket Routing

Use AI-generated tags in Zendesk triggers to route tickets to the right teams or agents automatically.

😊 Detect Customer Sentiment

Identify frustrated customers early and prioritize their tickets for faster resolution.

📊 Better Reporting & Analytics

With consistent tagging and classification, gain accurate insights into ticket trends and contact reasons.

🛠️ Easy No-Code Setup

Configure workflows with a simple interface — no technical skills required. Go live in minutes.

📈 Improve Accuracy & Consistency

Eliminate human error in ticket categorization with AI that applies your rules consistently every time.

💰 Transparent Pricing

Pricing starts at €99/month. Visit our pricing page for details.

About the Developer:

Ticket Classification is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.

Data Privacy: Ticket Classification processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps