Smartling provides an enterprise-class LanguageAI™ platform for translating and localizing all forms of digital content. Smartling uses an AI and data-driven approach to localization, which enables its customers to achieve higher-quality translation at a lower total cost. Smartling is the platform of choice for hundreds of B2B and B2C brands.

Globalize self-service with immediate access to multilingual Zendesk Guide articles and make content searchable in any language. With Smartling, each update to your articles is automatically ingested for content translation, and a new multilingual page is published to Zendesk Guide immediately.

Improve CSAT: 65% of customers prefer content in their native language. Surprise and delight audiences around the world with multilingual customer support.

Increase Quality and Reduce Costs: Guaranteed quality with Smartling’s AI-Powered Human Translation - Human quality at half the cost of traditional translation.

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Smartling and Zendesk

Unlock the benefits of Smartling for Zendesk Guide

Key Features

• Fast Setup Seamlessly submit content with Smartling

• Custom Workflows with Human, Machine Translation, and AI-powered Human Translation (AIHT)

• Change Management & Change Detection

• Visual Context for translators and reviewers

• Job automation

• Advanced content filters

Supported content types:- Articles and Images- Sections- Categories- Dynamic Content- Help Center Theme

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