Harvestr

Harvestr is a product management software that helps you leverage customer feedback and data from Zendesk to build customer-centric products.

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This seamless integration between Zendesk and Harvestr helps you leverage tickets that contain valuable customer feedback to continuously improve your product according to your customers' needs. Collaboration between support and product teams becomes effortless, making your customers happier with your product while decreasing workload for support agents.

Combining the power of Zendesk and Harvestr enables support and product teams to:

Build customer-centric products

With this integration, agents can escalate Zendesk tickets that contain valuable customer feedback to Harvestr, with a simple click. These tickets are then merged with all your other feedback channels (emails, CRM, Slack...), helping you identify the most important customer problems and the features you should focus on to improve your customer experience.

Give support agents visibility on the product roadmap

The Zendesk x Harvestr integration creates a direct two-way communication channel between support and product teams. After agents send a ticket to Harvestr, they get automatically updated about the evolution of this ticket in the product roadmap, without having to leave the Zendesk interface.

Close the loop with customers

In Harvestr, customers are automatically linked to the features they are interested in. When a feature is shipped, you can easily close the feedback loop with related customers and deliver an unforgettable product and service experience.

Data Handling & Privacy

This app accesses Zendesk ticket data including ticket subject, description, comments, and basic requester information (name and email) to create feedback items in your Harvestr workspace. All data is encrypted in transit using HTTPS and stored securely on AWS infrastructure. No ticket data is stored outside of your Zendesk and Harvestr accounts. For more information, see the Harvestr Privacy Policy.