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Fields Director FREE

This App hides, disables, shows, enables, and makes required ticket fields.

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100lines.io

About this app

About the App

Fields Director FREE Zendesk Support App enables Advanced Zendesk Administrators to manage ticket fields behaviour in a very precise manner.

App Features

App supports advanced configuration of the following features:

  • TICKET: Required fields - listing ticket fields that should have any value at every ticket submission;

  • TICKET: hide / disable / show / enable fields - hiding/disabling/showing/enabling pre-configured ticket fields and/or ticket field values;

  • Error message when required fields are missing values - custom text displayed when ticket submission is interrupted due to required fields missing values;

  • Optional delay in milliseconds - solve possible conflicts between several installations of this app or between this and other apps that handling fields;

Fields Director FREE Zendesk Support App makes it possible to achieve very granular ticket field and ticket fields values management.

Fields Director FREE App comes with detailed In-App instructions that makes it easier to configure.

The In-App settings preview allows quick configuration preview.

Installing single or multiple app instances will give you fields control that you never had before.

Get started by adding this app to your Zendesk account.

After that check "Install Instructions" tab for complete list of field and field values references.

In case of questions contact us via email.

For managing fields on User and Organization locations, and for tag/group/organization-based Agent filtering consider using the Fields Director PRO App.

About 100lines.io

100lines.io helps solving specific Zendesk and Business problems using advanced technical solutions.

Data disclosure

Fields Director FREE runs entirely on Zendesk infrastructure and accesses only the ticket fields, related metadata, and configuration required to deliver its functionality; all customer and ticket data remains stored in Zendesk, is not transmitted to external services, and is never shared with third parties or used for profiling or marketing. The app uses standard Google Analytics solely for aggregated, non-personal usage metrics to improve the product, and no ticket content or user data is sent outside Zendesk. Administrators control installation and removal, which immediately ends data access. For full details, please refer to the Privacy Policy

Detalles de la aplicación

Cómo instalar

Install

App consider Zendesk system requirements.

TICKET: Required fields

Fields

  • requester

  • assignee

  • assignee.user

  • assignee.group

  • type

  • priority

  • tags

  • collaborator

  • brand

  • form

  • subject

  • comment

  • internalNote

  • publicReply

  • organization

  • sharedWith

  • due_date

  • problem

  • custom_field_{FIELD ID}

TICKET: hide/disable/show/enable fields

Fields

  • requester

  • assignee

  • collaborator

  • sharedWith

  • tags

  • priority

  • ticket_form_id

  • due_date

  • problem

  • type

  • brand

  • status

  • custom_field_{FIELD ID}

Field values

  • assignee.optionValues:{GROUP ID}

  • assignee.optionValues:{GROUP ID}:{AGENT ID}

  • assignee.optionValues.{GROUP ZERO BASED INDEX}

  • status.optionValues:new

  • status.optionValues:open

  • status.optionValues:pending

  • status.optionValues:hold

  • status.optionValues:solved

  • status.optionValues.0

  • type.optionValues:ticket

  • type.optionValues:question

  • type.optionValues:incident

  • type.optionValues:problem

  • type.optionValues:task

  • type.optionValues.0

  • priority.optionValues

  • priority.optionValues:low

  • priority.optionValues:normal

  • priority.optionValues:high

  • priority.optionValues:urgent

  • priority.optionValues.0

  • ticket_form_id.optionValues:{FORM ID}

  • ticket_form_id.optionValues.0

  • sharedWith.optionValues:{SHARING AGREEMENT ID}

  • sharedWith.optionValues.0

  • custom_field_{FIELD ID}.optionValues:{VALUE}

  • custom_field_{FIELD ID}.optionValues.0

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