InternalSmartNotes by Assist CX is a Zendesk-enhanced application designed to improve support team efficiency:

• Internal Notes Integration: Allows support agents to add and manage internal notes directly within the Zendesk ticket interface.
• Handover Management: Facilitates seamless case handovers with structured forms capturing problem descriptions, investigation summaries, and severity levels.
• Failover Readiness: Provides customizable checklists for different failover types, ensuring all necessary readiness tasks are completed and documented.
• Investigation Status Reports (ISR): Enables the creation of detailed ISR forms, capturing comprehensive information such as system status, actions taken, and next steps.
• Enhanced Collaboration and Productivity: Streamlines team collaboration through secure information sharing and automated note submissions, ensuring a smooth and efficient support workflow.