ZenAppsFactory is proud to present ZenMention, the ultimate way for your agents to communicate seamlessly.

You know the situation: when an agent mentions a coworker, they receive an email that often gets buried in their inbox. But with Slack, feedback is immediate. With ZenMention, any mention made in Zendesk is automatically forwarded to the coworker’s personal Slack, reducing delays and boosting client satisfaction.

Our app ensures that every Zendesk comment mentioning an agent is sent directly to Slack, complete with the ticket link, comment text, sender’s name, and any inline images.

Boost your support team’s efficiency and get the most out of your favorite tools with our innovative app.

Happy ticketing!