Zendesk has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for the second consecutive year. We believe this recognition reflects our focus on helping service teams understand what customers need and take the right action to deliver the best outcome.
Download your complimentary copy of the 2026 Gartner® Magic Quadrant™ for CRM Customer Engagement Center.
Specialized agents can reason through complex requests and take action across systems.
Voice and live engagement
Zendesk Contact Center connects voice, digital, and self-service in one workspace, while Voice AI Agents handle conversations across 53 languages and can hand off to human agents.
Employee service
Employee Service AI Agents and Advanced Action Flows automate multi-step processes like onboarding and access approvals directly through Slack or Microsoft Teams.
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GARTNER and Magic Quadrant are trademarks of Gartner, Inc., and/or its affiliates. This graphic was published by Gartner, Inc. as part of a larger business and technology insights document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Zendesk.
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