Service Desk Management System
It's a pride thing
We take great pride in not claiming any kind of ITIL compliance. We’re ITIL natives and couldn't dream of building a service desk management system without speaking ITIL. Products that claim they provide support to all ITIL processes are breaking one of the key principles of good product design: you can’t be good at everything. The ITIL processes may very well be a tightly connected family, but that doesn’t mean that one tool fits all family members.
Un enfoque diferente
Tailor your ITIL implementation for a perfect fit. Zendesk Support enables ITIL processes without the typical ITIL tool complexity, so you can put your focus where it counts. And with our flexibility and analytics, you have a system that truly facilitates continuous improvement—the core ITIL tenet.
Disfruta las ventajas
Zendesk’s IT service desk software puts multi-channel ticketing and employee self-service portals in a single place. IT teams can efficiently track problems, trouble tickets, changes, and assets while still bringing great service to their best customers—other employees.
A timely solution
Zendesk's powerful service management automation tools help:
- IT teams manage incidents, events, problems, and service requests easily
- Solve common user problems faster with pre-defined responses called macros
- Tag issues to report, categorize, and track problems across tickets
- Keep track of phones, computers, monitors, and more by integrating with common IT asset management tools
Recursos adicionales
Y aún hay más. Lee a continuación.
The benefits of service desk management system are almost unlimited. Learn more about how it can help you give your customers the best ITSM support:
Creación de un Centro de ayuda eficaz para tu sistema de tickets de soporteLa ventaja del mapeo de host basado en IP para ZendeskCreación de roles personalizados y asignación de agentesUtiliza tickets de problemas e incidentes para organizar y agilizar el soporteEl arte de solucionar problemasEl ciclo de vida de un ticket de problema
Software de tickets de problemasHelp desk de uso internoSistema de creación de ticketsHelp desk de recursos humanosSistema de tickets abiertoHelp desk abiertoSistema de creación de tickets en líneaHelp desk virtualSistema de seguimiento de problemasSistemas de tickets de WordPressEl mejor software para help deskSoftware de help desk gratis
Software de tickets de problemasHelp desk de uso internoSistema de creación de ticketsHelp desk de recursos humanosSistema de tickets abiertoHelp desk abiertoSistema de creación de tickets en líneaHelp desk virtualSistema de seguimiento de problemasSistemas de tickets de WordPressEl mejor software para help deskSoftware de help desk gratis