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Mobile IT support

Customer service support – no strings attached

Great customer support is tied to the customer—not a computer desk or a fancy headset or the day, or even a particular problem. Zendesk Support’s native mobile apps are built for team leaders, IT, agents, and those rolling stones who don’t take “help desk” literally. Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).

With mobile

Support from your iPhone and Android:
  • Crea nuevos tickets a toda prisa y haz actualizaciones rápidas con las macros.
  • Las notificaciones alertan a los agentes sobre actualizaciones hechas a sus tickets asignados.
  • Accede de inmediato al ticket correcto mediante una búsqueda y un enlace profundo desde un correo electrónico.
  • Usa las vistas para filtrar la cola y desliza el dedo para pasar al siguiente ticket.

On tablets

Support from your iPad:
  • Adelántate a los indicadores de rendimiento clave gracias a un acceso total a informes y análsis.
  • Desliza el dedo para clasificar los tickets o darles respuesta rápidamente.
  • Penetra en el panel de agente para conocer la cola de una persona o de un equipo.

Wherever they roam

Research shows that people don’t want to go out of their way for support. That’s why it’s important that companies stay close by—even when their customers are blazing new trails. Mobile communication means different things to different people. Zendesk’s support channels let everyone— from teenagers to grandmothers—get support on the channels they prefer.

The right fit

Provide support the way they want it:
  • In app – Embed help right in your app with the Zendesk software development kit
  • Mobile web – Designed for powerful support in the mobile browser
  • SMS – Text your customers an emoji or two using our native SMS channel
  • Phone – The tried-and-true mainstay of mobile support. Just call
  • Facebook Messenger – Connect with your customers where they connect with everyone else

Elige el plan de Zendesk que más te convenga.

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