Incident logging software
Your search for an incident logging system is over
Every support team faces the reporting problem: How can I take a number of inbound reports, stemming from the same root cause, log them, attack the root cause of the issue, and then solve them all simultaneously?
With Zendesk Support, now you can.
Un enfoque diferente
Your customers have different requests from you. As such, not all Zendesk Support tickets provide the same workflow. A ticket can be managed in one of four ways: a Task, a Question, a Problem, and an Incident. Each of these types enables you to manage different things, within the software, based on the issue at hand.
¿Sabías que...?
Zendesk problem-and-incident tickets are most useful when a service interruption or problem is reported by several people. For example, when the wireless network in the office goes down, several people may report the incident. Incident logging software, like Zendesk, treats these tickets as incident reports. Instead of resolving every ticket separately, you can easily link the tickets to one problem and then solve all the incident tickets at once.
Cómo ayuda Zendesk
Learn how we manage problem-and-incident tickets here at Zendesk in Joseph May's Zendesk on Zendesk: Lifecycle of a problem ticket.
Haz que cada interacción con el cliente cuenteRecursos adicionales
Y aún hay más. Lee a continuación.
There’s a lot more where this came from. Keep exploring the world of incident logging software, global customer support, and agent efficiency.
Creación de un Centro de ayuda eficaz para tu sistema de tickets de soporteLa ventaja del mapeo de host basado en IP para ZendeskCreación de roles personalizados y asignación de agentesUtiliza tickets de problemas e incidentes para organizar y agilizar el soporteEl arte de solucionar problemasEl ciclo de vida de un ticket de problema
Problem management softwareHelp desk de uso internoIncident management softwareHelp desk de recursos humanosSistema de tickets abiertoHelp desk abiertoSistema de creación de tickets en líneaHelp desk virtualSistema de seguimiento de problemasSistemas de tickets de WordPressEl mejor software para help deskSoftware de help desk gratis
Problem management softwareHelp desk de uso internoIncident management softwareHelp desk de recursos humanosSistema de tickets abiertoHelp desk abiertoSistema de creación de tickets en líneaHelp desk virtualSistema de seguimiento de problemasSistemas de tickets de WordPressEl mejor software para help deskSoftware de help desk gratis