Free ticketing software
What is free ticketing software?
A free ticketing system for customer service takes customer requests for support and creates an automated customer-service ticket. Because companies face an ever-growing number of channels customers use for service (for example, social media, email, and live chat), providing consistent service can prove challenging.
Without a free (or paid) ticketing system such as Zendesk Support, your help desk’s channels won't be able to “talk” to each other, which can result in two agents responding to the same customer—not an ideal situation for your team or the user.
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The power of customization
That flexibility includes multi-channel support in more than 40 languages, and if you have multiple products and/or a global reach, you will be able to brand your help desk accordingly, with all instances tied together for maximum efficiency. Support help desk software allows you to set business hours, track time spent on tickets, and enact service-level agreements that will keep you on the path to meeting your company’s commitments.
Keep your agents happy
Meanwhile, dynamic request forms give your employees the right context without delay, so they will always be ready to assist a user. (Larger organizations can use the free Pathfinder app to see which steps a customer has already taken, which results in faster, more personalized service.)
Support software also encourages collaboration between employees, who can CC coworkers and share information using internal notes on tickets. Live editing shows who is viewing a ticket and any changes they make in real time. And Support’s mobile functionality lets employees handle tickets when they are away from their desks, giving your team that extra bit of flexibility needed to set your company apart from competitors.
No ticket system is better than its support team. When you choose Support, the Zendesk Advocate team will be at your disposal to help you solve problems over the phone, via email, and through live chat.Sé proactivo
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